We Accept Payments By

Free Shipping Baby Products Online

Customer Service

What methods of payment do you accept?

  • Payment by PayPal
    For online orders, Chicken Little loves Visa and MasterCard via PayPal.

    PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

  • Payment by Phone
    You may pay for your order by Visa and MasterCard over the phone by calling 1 866 549 1221 . At the time your order is placed your credit card will be billed for the total order amount, which includes the price(s) of the product(s), shipping charges and tax (where applicable).

What are your shipping fees?

  • Canadian Delivery Rates:
    $0 - $50 Rate = $9.95
    $50 - $250 Rate = $14.95
    $250+ Rate = FREE*

  • Continental United States Delivery Rates:
    $25.00 in United States for all orders

  • *Please Note: Oversize items do not qualify for free shipping. These items include strollers and the Bjorn Travel Crib Light. Shipping will be determined at time of order.

Do you ship outside of Canada?

Shipping outside of Canada also available. Please contact sales@chickenlittle.ca for additional costs.

I just placed my order with Chicken Little. How do I know you received it?

When we receive your order, we will send you a confirmation email.

How long do I have to wait to receive my Chicken Little purchase?

Chicken Little ships out items within two - five business days, if the item is in stock. However, if out of stock we will contact you and advise how long it will take to ship. Typically, there is a quick turnaround on out of stock items and we will notify you via email the ETA on the item.

How do you ship items?

Chicken Little uses Canada Post Express Post or standardized courier shipping methods that make our items insurable and traceable. As a result, it costs a little more than regular mail. But this also means that your order gets to you much faster and allows us to confirm it got to you as the shipper promised.

Can I cancel my order?

From the time of purchase, you have 24 hours to cancel the order. For any reason. Send an email to sales@chickenlittle.ca with your order details. Please note that an order is not cancelled unless you receive confirmation from Chicken Little. After 24 hours from the time of order, you will be issued a Chicken Little credit, to be used within 6 months.

Can I return my order?

Chicken Little knows that sometimes, things just don't work out. Whether you changed your mind or it didn't look like you thought it would, we understand.

Chicken Little wants you to love your purchase and we stand behind our products 100%. If there is a product defect, Chicken Little will have the item replaced at no cost to you. If you suffer from buyer's remorse, that is another issue. You may return items to Chicken Little for exchange or Chicken Little credit within 15 days of receiving said item. Please note that purchasers are responsible for returning items to Chicken Little at their own cost and there will be a $5 restocking fee applied.

All returns and exchanges require a Return Authorization (RA) number to be issued. Contact Chicken Little within fifteen (15) days of receiving the purchased item, to receive an RA number prior to returning any items.

All items returned to us must be in unused condition and in their original packaging. Chicken Little reserves the right to determine whether or not an item returned is in its unused original condition.

Items must be sent back to Chicken Little via an insured method such as FedEx or UPS with a tracking number. The customer is responsible for the original and return shipping charges on all returns and exchanges. We do not accept any returns via COD.

Sometimes shipping can be treacherous. That's why Chicken Little uses insured and traceable shipping methods. If your item(s) arrive on your doorstep in unacceptable condition due to shipping damage, let us know within 24 hours of receipt. Chicken Little cannot give returns or exchanges for items lost or damaged during original or return shipping - this is covered by the courier's insurance policy. If an item is damaged during shipping, it is the customer's responsibility to notify Chicken Little and the shipping company within 24 hours of receipt of the item. All returned items must be sent back via insured methods such as UPS, FedEx, or Canada Post Insured.

Chicken Little cannot give returns or exchanges on custom made, engraved or personalized items.

All purchases of sale and clearance items are FINAL.

Chicken Little, located in Vernon, BC, offers baby gifts online with a variety of unique baby gifts, baby clothes and kids toys.